Privacy Policy

1. What information do we collect?

AE RÉSEAUX receives, collects, and stores any information you enter on our website or provide in any other manner. We collect:

• Internet Protocol (IP) address used to connect your computer to the Internet
• Login credentials and email addresses
• Computer, connection, and interaction history information
• Personal identification information (name, address, phone, communications)
• Payment details (credit card information)
• Comments, feedback, and recommendations

2. How do we collect information?

When you make a transaction on our website, as part of the process, we collect personal information you provide, such as your name, address, and email address. Your personal information will only be used for the specific reasons stated in this policy.

3. Why do we collect your data?

We collect this non-personal and personal information for the following purposes:

• Provide and operate our concierge services
• Provide users with ongoing assistance and technical support
• Contact you with general or personalized service notices and promotional messages
• Create aggregated statistical data to improve our services
• Comply with applicable laws and regulations

4. How do we store your data?

AE RÉSEAUX stores its data with secure hosts, using servers protected behind a firewall. We implement appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

5. Communication of your data

We may contact you to inform you about your account, resolve problems, resolve disputes, collect fees or amounts due, survey your opinion through surveys or questionnaires, send updates about our company, or if necessary to enforce our terms of use and applicable laws.

6. Cookie Management

Our site uses cookies for important reasons, including:

• Providing an optimal experience for our visitors and customers
• Identifying registered members (users registered on the site)
• Monitoring and analyzing platform performance, operation, and effectiveness
• Ensuring platform security and safe use

7. Your GDPR Rights

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act of January 6, 1978, you have the following rights:

• Right of access: obtain confirmation that your data is being processed and request a copy
• Right to rectification: have inaccurate or incomplete data corrected
• Right to erasure: request deletion of your data in certain cases
• Right to restriction: limit processing of your data in certain circumstances
• Right to object: object to processing of your data for legitimate reasons
• Right to portability: receive your data in a structured format and transfer it
• Right to define post-mortem directives: decide the fate of your data after death

8. Withdrawal of Consent

If you no longer wish us to process your data, you may withdraw your consent at any time. Please contact us:

• By email: [email protected]
• By mail: AE RÉSEAUX – 91 route des Romains, 67200 STRASBOURG, FRANCE

9. Data Retention Period

Your personal data is retained for the duration necessary for the purposes for which it was collected, plus applicable legal limitation periods:

• Customer data: duration of commercial relationship + 5 years after last interaction
• Billing data: 10 years (accounting obligations)
• Prospecting data: 3 years from collection or last contact
• Cookies: maximum duration of 13 months

10. Data Transfers Outside the EU

In principle, your data is processed within the European Union. If a transfer to a third country were to occur, we would ensure appropriate safeguards are in place (standard contractual clauses of the European Commission, adequacy decision, etc.).

11. Policy Updates

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect upon publication on the website.

12. Contact and Complaints

For any questions regarding this privacy policy or to exercise your rights, please contact us:

In case of difficulty managing your personal data, you may also lodge a complaint with the CNIL (French Data Protection Authority):www.cnil.fr