Multi-generational UHNWI families have complex needs: children, elderly parents, household staff, multiple residences. Here’s how a single concierge orchestrates everything.
A multi-generational UHNWI family means 3 agendas, 3 rhythms of life, 3 sets of constraints — under the same roof or spread across several residences. The grandparents have their medical appointments. Parents are running between board of directors and end-of-year show. The kids have food allergies and a tennis tournament in Zurich. Here's how our concierge orchestrates it all.
The real needs of a multi-generational family
The older generation (65-85 years old)
Regular medical appointments, adapted transportation, discreet support, management of the main residence when the children are on the move. What families never say but always think: “I want my parents to be taken care of with the same dignity as if they were in a palace — but at home. »
The active generation (40-60 years old)
Saturated agenda, international travel, management of real estate assets, professional and private events which intertwine. Need #1: free up time. Need #2: don’t forget anything.
The new generation (5-25 years old)
Extracurricular activities, summer camps, internships abroad, food allergies, orthodontic appliances, exams. The older children get, the more complex the logistics become — and the less time parents have to manage them.
How we coordinate
A unique referent concierge for the whole family. He knows the habits of each generation, medical constraints, food preferences, birthdays, names of doctors, teachers, coaches. This concierge is the invisible thread that connects all members of the family without anyone needing to coordinate anything.
- Centralized family calendar — accessible by all members (via secure channel)
- Preference sheets — for each member of the family (food, medical, logistics)
- Network of qualified providers — chef, housekeeper, driver, coach, tutor, doctor, veterinarian
- Monthly reporting — summary of missions carried out, expenses, optimization suggestions
A concrete example
K. family, 3 generations, 2 residences (Strasbourg + Vosges). A typical week:
- Monday — Grandfather: cardiology appointment (driver + accompaniment). Children: violin lessons (transport).
- Tuesday — Madam: 8-seat business dinner at home (private chef + service).
- Wednesday — Children: afternoon at the Vosges chalet (transport + babysitter). Grandmother: hairdresser at home.
- Thursday — Sir: travel to Paris (jet + driver). Our team handles everything else.
- Friday — Family reunion at the chalet. Opening of the residence, supplies, flowers, chef for the weekend.
Frequently asked questions
Does each generation have a different concierge?
No. A single contact concierge coordinates everything, which guarantees consistency and avoids duplication. However, he can rely on specialized assistants for certain missions.
How do you manage calendar conflicts between generations?
The centralized calendar allows us to anticipate conflicts. When conflict arises, we offer alternative solutions without family members having to negotiate with each other.
Is confidentiality maintained between generations?
Absolutely. A member's medical information is never shared with anyone else.re without his explicit consent. Compartmentalization is a basic rule of our service.
