7 a.m.: first check-up. 9 a.m.: resolution of a technical problem. 2 p.m.: location identification for an event. 10 p.m.: last call. Authentic immersion in the daily life of a dedicated concierge at our house in Strasbourg.
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Behind the scenes · Adopt A Conciergerie · Strasbourg
What our customers never see — and that makes all the difference. A day in the life of Léa, dedicated concierge in Strasbourg.
The profession of private concierge is fundamentally invisible. The better it is made, the less it is visible. But behind each high-net-worth client's smooth day, there's a careful orchestration that we've chosen to reveal — not to show off, but to show what it truly means to care for someone.
7:00 a.m. — Morning scan
Léa begins her day by scanning messages at night. Three clients have active cases today. The first, a financial director living in the Orangerie, needs a craftsman for a water leak spotted last night — the partner plumber has already been alerted and will come before 9 a.m. The second, a family of Eurocrats whose children are returning from the European School — the driver is confirmed for 4:15 p.m. The third, a winemaker from Kaysersberg who is organizing a private dinner on Saturday — the menu is to be finalized today with the chef.
Léa also checks the weather forecast (a storm is forecast - should we anticipate a transfer by SUV instead of a sedan for a client who lives high up?) and the local news (session of the European Parliament this week - restaurant reservation more difficult).
9:30 a.m. — Technical intervention
Marc, the plumber, identified the problem: a defective valve in the heating circuit. Part available from the Schiltigheim wholesaler. Léa coordinates: ordering the part, intervention slot at 2 p.m., notifying the customer by message (no call — he is in a meeting). Report sent at 5 p.m. with photo of the repair and invoice. The customer didn't have to think about it for a single second.
11:00 — Event tracking
Visit to a wine estate in Turckheim for a birthday party for 50 people planned for September. Léa checks everything: cellar capacity, PRM access, electrical power (for musicians), parking lots, catering area, plan B in case of rain. Photos, measurements, notes in the file. She also negotiates the privatization rate — our volume of events gives us leverage that clients do not have directly.
1:00 p.m. — Working lunch
Quick lunch with a new partner chef. Léa tests her cooking, evaluates her responsiveness, her ability to adapt, her discretion. Before integrating a provider into our network, we test them personally — never a blind recommendation.
A customer living in Brussels needs a gift for her mother who is celebrating her 80th birthday in Strasbourg. Léa knows her tastes (customer file enriched over the past 2 years): porcelain, powdery colors, Alsatian craftsmanship. She goes to a partner ceramist, selects three pieces, sends annotated photos to the client, finalizes the choice, has it packaged and delivers to her home with a handwritten note.
5:30 p.m. — Debriefing and planning
Updating each file in the internal CRM. Reminders for the next day. Confirmation of the restaurant reservation for a customer (private table at Buerehiesel, back lounge, 8:30 p.m.). Checking the schedule for the week. Every detail is noted, every commitment is traced.
9:00 p.m. — An unexpected call
A client calls from Zurich airport: his flight is canceled, he has to be in Strasbourg tomorrow morning for a meeting. Léa organizes in 20 minutess: VistaJet flight from Zurich to Entzheim (takeoff 10:30 p.m.), driver on arrival, open and heated apartment, light snack in the refrigerator. The customer lands at 11:45 p.m., home at midnight. Problem solved.
What this day reveals
None of these interventions is spectacular individually. But it is their accumulation, precision and fluidity that creates the value of a private concierge service. The customer only sees the result: a frictionless life. The concierge sees everything else.
“There is nothing glamorous about our job. It's rigor, anticipation, and an address book that we maintain every day. Glamor is for our customers. »
Frequently asked questions
Does each guest have a dedicated concierge?
Yes. This is the foundation of our model. A single contact who knows your life, your tastes, your constraints. No turnover, no impersonal platforms.
How many clients does a concierge manage?
8 to 12 families maximum. Beyond that, the quality of the personalized service can no longer be guaranteed.
Is the concierge available 24 hours a day?
Yes. Emergencies are treated at all hours. Non-urgent requests are processed as quickly as possible during business hours.
