The 30 most common questions from executives and UHNWI in Grand Est about private concierge: pricing, services, confidentiality, ROI, daily operations.
Are you an executive, heir, or high-net-worth individual in Grand Est considering a private concierge service? Here are the 30 questions our clients ask most frequently — with transparent, detailed answers.
General Questions About Private Concierge
1. What is a UHNWI private concierge?
A UHNWI (Ultra High Net Worth Individual) private concierge is a comprehensive lifestyle management service for high-net-worth individuals. Unlike hotel concierges or Amex Centurion, a dedicated UHNWI concierge like Adopte une Conciergerie assigns a personal dedicated concierge who knows your preferences, family, schedule, and anticipates your needs.
2. What's the difference with a personal assistant?
A personal assistant is an employee you recruit, train, and manage. A private concierge is a turnkey outsourced service: you benefit from a complete team (dedicated concierge, network of vetted providers, back-office), without HR constraints (recruitment, training, leave cover, social charges). Total cost is typically 30-50% lower than a full-time assistant.
3. What types of services do you offer?
Our range covers both private and professional life: property management, bespoke travel, restaurant reservations, personal shopping, event planning, relocation, administrative assistance, medical coordination, second home management, and corporate concierge.
4. Do you cover the entire Grand Est region?
Yes, our network covers all 10 departments of Grand Est: Alsace (Strasbourg, Colmar, Mulhouse), Lorraine (Metz, Nancy, Thionville, Épinal), Champagne-Ardenne (Reims, Épernay, Troyes, Châlons-en-Champagne), as well as border areas (Luxembourg, Basel, Baden-Baden). We also have offices in Cannes and Prague.
5. Do you offer 24/7 service?
Our standard hours are 8am-8pm, 7 days a week. A 24/7 emergency service is available for Premium and Prestige subscriptions (urgent medical transport, property incidents, travel emergencies).
Pricing & Plans
6. How much does a private concierge cost in Strasbourg?
Our monthly plans range from €500/month (essential concierge: 10 requests/month, dedicated concierge) to €3,000+/month (prestige concierge: unlimited requests, 24/7 service, wealth management). One-off missions (event planning, relocation) are project-based.
7. Is there a minimum commitment period?
Our subscriptions are commitment-free with one month's notice. The majority of our clients stay an average of 4 years — proof of the perceived value of the service.
8. Is the ROI of a concierge measurable?
Yes. An executive whose time is valued at €200-500/hour saves on average 15-25 hours per month through concierge services. The ROI is 3-10x the subscription cost. Not counting intangible benefits: peace of mind, family time, stress reduction.
We charge our concierge fees (monthly subscription). Third-party services (restaurant, transport, craftsmen) are billed at actual cost — we apply no margin on providers. Our revenue comes exclusively from subscriptions and mission fees.
10. Is there a trial offer?
Yes, we offer a first month trial at a reduced rate (€250 instead of €500) to discover the service. 92% of our trial clients convert to subscribers.
Daily Operations
By phone (direct line), WhatsApp, email, or via our dedicated app. Your personal concierge knows your preferences and history.
12. How long to process a request?
Simple requests (restaurant reservation, dry cleaning) are handled within 2 hours. Complex requests (travel planning, property search) receive a proposal within 24-48 hours.
13. Does my concierge know Grand Est well?
All our concierges are based in Grand Est and know the local fabric intimately: restaurants, craftsmen, healthcare professionals, schools, administration. Our network was built over several years of on-the-ground presence.
14. What happens if my concierge is on holiday?
A trained replacement concierge familiar with your file takes over. Your client file (preferences, history, contacts) is shared internally to guarantee service continuity.
15. Do you handle emergencies?
Yes: emergency plumber on Sunday evening, last-minute flight, hospitalization — our emergency service (Premium and Prestige) operates 24/7.
Confidentiality & Trust
16. How do you guarantee confidentiality?
All our staff sign a non-disclosure agreement (NDA). Client data is hosted on secure servers in Europe. We never communicate about client identities without their explicit written consent.
Only your dedicated concierge and their direct supervisor. Information is compartmentalized: an employee working on your travel does not have access to your property management details.
18. Can I require specific NDAs?
Absolutely. Many of our clients (public figures, entrepreneurs undergoing M&A) request reinforced NDAs. We adapt our confidentiality frameworks to your specific needs.
Specific Grand Est Services
19. Do you manage Champagne estates?
Yes: vineyard property oversight, cellar maintenance, reception of guests and buyers, coordination with winegrowers and oenologists. We work with domains in Reims, Épernay, and the Côte des Bar.
20. Can you organize events in Strasbourg's historic venues?
Absolutely: private dinners at Château de l'Île, corporate events at the Aubette, receptions in Neustadt mansions, wine tastings in Grand Cru cellars. Our network provides privileged access to exceptional venues.
21. Do you handle cross-border coordination?
Yes, our multilingual team manages cross-border needs: Luxembourg commuter services, Basel healthcare coordination, German administrative procedures, Swiss school enrollment.
22. Do you manage second homes?
Property management is one of our core services: opening/closing, maintenance, cleaning team coordination, keyholding, renovation project management, rental management for owners of second homes in Alsace, Lorraine, or Champagne.
Corporate Concierge
23. What are your corporate offers?
We design bespoke packages for companies: executive relocation, QWL (Quality of Work Life) programs, team building events, daily concierge services for employees (dry cleaning, groceries, childcare). Pricing starts at €200/employee/month for a 50+ employee program.
24. Which companies use your services?
We work with CAC 40 companies, major Champagne houses, European institutions, and innovative SMEs across Grand Est. Confidentiality prevents us from naming clients without consent.
25. Can you handle international relocations?
Absolutely: housing search, school enrollment, administrative procedures, spousal career support, cultural integration. We specialize in the Grand Est cross-border context (Germany, Switzerland, Luxembourg).
Technology & Innovation
26. Do you use AI technology?
We use AI to optimize logistics, anticipate needs, and ensure no request falls through. However, every client interaction remains human: your concierge is a real person who knows you personally.
27. Is there a mobile app?
Yes, our dedicated app allows you to submit requests, track their progress, access your preference file, and communicate with your concierge in real time.
Getting Started
28. How do I get started?
A 30-minute discovery call with a senior concierge allows us to understand your needs and propose the right formula. If you proceed, onboarding takes 48 hours: preference interview, provider network activation, dedicated line setup.
29. Can I change my plan?
Yes, upgrade or downgrade at any time with 15 days notice. Many clients start with Essential and upgrade to Premium within 6 months as they discover new use cases.
30. What if I'm not satisfied?
We have a satisfaction guarantee for the first month. If the service doesn't meet your expectations, you owe nothing. After 5 years in business, our client retention rate exceeds 90%.
Ready to discover our private concierge? Start your complimentary discovery call.
