No theory, no marketing: 15 real requests our UHNWI clients gave us this year. From the untraceable Patek Philippe to the kosher chef in 48 hours, here's what "private concierge" really means.
A UHNWI comparing two concierge services chooses the one that shows him what it has done, not the one that tells him what it can do. Here are 15 real requests — anonymized — that our customers gave us this year. Each tells a story of trust, responsiveness and networking.
1. “Find me a trilingual housekeeper who knows how to manage a wine cellar”
An Anglo-German family in a 450 m² property in Alsace. 8 months of fruitless searching. We activated our Swiss hotel training network and recruited the candidate in 3 weeks. She has been in post for 14 months.
2. “I am returning from Singapore on August 15 with 12 guests. The house has been closed since February. »
Main property in Bas-Rhin. Complete restoration in 10 days: deep cleaning, swimming pool overhaul, 2,000 m² garden, full supply, fresh flowers, private chef for birthday dinner.
3. “My 16-year-old son wants an internship in Swiss watchmaking this summer”
Via our EMERA partnership, we organized a 2-week observation course in an independent Haute Horlogerie workshop. The boy came back transformed.
4. “I need a full health check without my board knowing”
Via our STEP partnership, 5-hour assessment scheduled for a Saturday morning, results communicated only to the client via encrypted channel. The cardiovascular risk factor detected led to immediate preventive treatment.
5. “My wife is coming out of knee surgery. I want a home recovery program »
Physiotherapist 5 times/week, sports coach specializing in rehabilitation, anti-inflammatory nutritionist, driver for follow-up appointments. Return to normal walking in 6 weeks instead of 10.
6. “A wedding for 45 people where no one talks on social networks”
Privatized wine estate on the Wine Route. Conductor MOF, string quartet from Munich, discreet transport from 4 countries. Zero leaks on social networks.
7. “My father's birthday is in 17 days. 80 guests, including 30 from abroad. »
Privatized castle in the Northern Vosges. Accommodation for 30 guests on site, 5-course dinner, synchronized fireworks, individual airport transfers. 200-page photo book delivered 10 days later.
8. “Friday 4 p.m., end of school. We have to be in Courchevel for dinner. »
Family of 6. Armored driver → EuroAirport, private jet Basel → Chambéry (45 min), helicopter → Courchevel altiport (12 min). 4 hours from Strasbourg to the chalet.
9. “I want a table at the Pavyllon on Friday evening. It's been full for 3 weeks. »
Corner table for 4 obtained in 48 hours. Personalized tasting menu with sake-wine pairing. First class transfer Strasbourg-Paris with driver on arrival.
10. “I'm selling my business for 80 million. No one should know for 9 months. »
Encrypted communications, compartmentalized diary, travel under alias, lawyer coordination via secure channels. Zero leaks in 9 months of negotiation. The deal was signed without the market suspecting anything.
11. “My son became public despite himself. The press calls home. »
Crisis protocol activated in less than 4 hours: change of numbers, securing residences, filtering of calls, coordination with the criminal lawyer, school support for children.
Runique quests
12. “I'm looking for a Patek Philippe Nautilus ref. 5711. Off-market. »
Via our EMERA partnership, access to private circles of collectors. Item identified in 6 weeks, authentication, secure transaction, hand delivery.
13. “Host a private opera recital in my living room for 18 guests”
Tenor of the Opéra national du Rhin. 90-minute recital followed by a star-studded dinner. 18 handpicked guests. An evening that we still talk about in the circle.
14. “I want a starred kosher chef for my son’s bar mitzvah in Saint-Tropez”
Chef trained in kashrut, Beth Din certified ingredients imported from Paris. 7 course menu including vegetable foie gras and Valrhona soufflé. The rabbi validated each step.
15. “I want 14 days as a private chef in a Vosges chalet. 9 people. 2 children with allergies. 2 grandparents without salt. »
42 different menus in 14 days, all adapted to each person's constraints. Local products delivered every morning. Breakfast at 7:30 a.m., dinner after the children go to bed.
What these 15 queries reveal
A UHNWI customer is not asking for a service — they are asking for a solution. He expects his interlocutor to understand the problem without explaining it twice, to activate the right network in hours not weeks, and to protect the confidentiality of the request as much as the request itself.
This is exactly what a private concierge service is doing that has been building its network for years and has recruited a team trained in operational excellence — not marketing.
Frequently asked questions
How do you guarantee the anonymity of the cases presented?
Each case is anonymized: names removed, locations generalized, details modified to make identification impossible while preserving the reality of the mission.
Are these requests representative of your usual customers?
Yes. Our clientele is made up of executives, entrepreneurs, wealthy families and personalities who delegate between 5 and 50 hours of personal management per month.
What is the average response time to an urgent request?
We respond in less than 2 hours to all urgent requests. Crisis protocols can be activated in less than 4 hours.
Do I need a subscription to access these services?
We offer subscription plans and one-off missions. The first interview is confidential and without obligation.
