Absolute Discretion · Confidentiality · NDA Protocols · Adopte une Conciergerie · 2026
Confidentiality is not a value. It's architecture. Here is ours.
Confidentiality in a law firm, a medical practice, a private bank — we understand it intuitively. These professions handle information whose sensitivity is recognised, regulated and legally sanctioned. Confidentiality in a private concierge is more complex, more diffuse — and, in fact, more demanding. Concierge does not manipulate one clearly defined type of information. It manipulates the entirety of the client's life: movements, preferences, relationships, projects, schedules, guests, states of health and moods.
For Adopte une Conciergerie clients — European officials, business directors, public figures, diplomats, mobile families — information protection is not a wish for personal comfort. Sometimes it is a professional, legal or security necessity. A guarantee that it will never be different is not a verbal promise. It is an organizational architecture.
NDA: what it really covers, what it doesn't cover
The nondisclosure agreement (NDA) is the best-known legal tool of professional confidentiality — and one of the most elusive in its actual scope. To be effective, an NDA must meet several conditions: it must define precisely what constitutes "confidential information," it must cover indirect communications, it must define postmission obligations, and it must establish liability clauses commensurate with the nature of the information. At Adopte une Conciergerie, every team member — employee, occasional independent contractor, driver, private chef — signs a non-disclosure agreement before any involvement in a client project, regardless of anticipated level of contact with client information.
Information Segmentation — An Architecture That Really Protects
The principle of segmentation is simple: each employee knows only what he needs to perform his specific task. Nothing more. The driver providing the transport knows the place of departure, the time and the destination. They don't need to know the client's identity to do their job. A private chef knows the dietary preferences and meal plan. He does not know the identity of the guests or the reason for their stay. This segmentation also applies to the permanent team — information about each client does not move throughout the organization.
Communication and tools: what we use, what we reject
Sensitive communications — program information, movements, escort identities, residential locations — pass through end-to-end encrypted channels whose security parameters we control. We do not use unencrypted consumer applications for mission communications. Our client databases are not hosted on shared servers or cloud solutions whose security policy we do not control. Where possible, we do not disclose client identities to third-party vendors — the vendor may receive service instructions without necessarily knowing the identity of the person they are serving.
Discretion training — what rules alone cannot guarantee
NDA protects against bad will. It does not protect against ineptitude, inattention, or an honest misunderstanding of what constitutes sensitive information. These situations are not resolved by contracts. It is solved by training, role models and organizational culture. At Adopte une Conciergerie, discretion training is an integral part of the integration of each new team member — not the reading of a policy document, but concrete scenarios, role-playing and regular discussion of dilemmas. This training is ongoing as risk situations evolve and vigilancest is a competence that dulls without regular reactivation.
Your right to erasure — what you can ask us to delete
In accordance with the GDPR and French data protection obligations, each client of Adopte une Conciergerie has the right to access all the data we hold about him, the right to correct this data and the right to erasure — the "right to be forgotten". Upon a simple request, we will proceed with the complete deletion of the file within forty-eight hours, with written confirmation. We do not maintain an "archived" client database storing information about former clients without their knowledge. GDPR is our floor, not the ceiling.
